Three Months And Nothing
I am beginning to wonder if we’ll get Little T’s AAC device. After settling into our new homeschool adventure we began researching options for an AAC device. We spent loads of time calling places, requesting referrals, and crossing our fingers. In late July, we finally find someone who could do the evaluation we needed and thankfully at no cost to us. After spending months getting all the paper work, referrals, reports and what not together, we faxed over an order for the device in late October in hopes of getting the device before the end of the year.
Within a few weeks, I was informed that the company had contacted the insurance company for a pre-approval. After a month, I began to wonder why we hadn’t heard anything so I began calling and logging the conversations I had with each company. Over three months past the initial request and we are no closer to having the device in our hands.
Personally, I think three months is ridiculous to get an approval in writing. Yes, we have an approval but we cannot get that approval in writing. We have talked to more than a dozen employees and every time we appear to get close, the person assisting us is no longer available either due to job transfer or elimination. Now, I wonder if we’ll ever get the device.
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